Services	Requirements	Fees	Procedure	Duration	Person In Charge
Inquiry (Walk-in, Telephone, Email) a. Billing b. New Connection	Written/Verbal Request Written/Verbal Request	None None	Verify Customer Ledger	5 minutes 5 minutes	Customer Service
New Connection	Application Form Latest Cedula Estimate Form Authorization letter from the owner (if tenant only)	Application Fee - Php 50.00 Connection Fee - Php 250.00 Cost of Materials - based on survey and estimates	Fill up Application Form Survey and estimate Payment of Connection Fee Issue Job Order Schedule Connection	10 minutes 1 day 5 minutes 3 minutes within the scheduled day	Customer Service Technical Collection Technical Technical
Senior Citizen Discount	Senior Citizen's ID	None	Submit Senior Citizen's ID photocopy Fill-up Application Form	5 minutes	Customer Service
Bill Payments	Statement of Account	Based on Customer Ledger Card	Pay to the Cashier	3 minutes	Billing Clerk
Repair and Maintenance	Specify nature of repairwork/request(s)	After the meter pipelines- free of charge Before the meter pipelines- actual estimate	Fill-up Repair/Maintenance Form Issue Job order Appropriate action	3 minutes 3 minutes 1 hour	Customer Service Technical
Special Reading	Written/Verbal Request	None	Fill-up Request Form Issue Job Order	5 minutes	Customer Service
Reconnection	Statement of Account	Pay all outstanding bills and 10% penalty plus Reconnection Fee of Php 100.00	Pay all outstanding bill Issue Job Order Reconnect Service Line	5 minutes	Collection Customer Service
Voluntary Disconnection	Written Request	None	Pay all outstanding bill Issue Job Order Disconnect Service Line	5 minutes	Collection Technical Technical
High Consumption	Written/Verbal Request	None	Fill-up request form Monitor w/in 7 days	5 minutes	Customer Service
Relocation	Relocation Request Form	Based on materials use	Survey/Estimates Pay Corresponding Fees Issue Job Order Schedule Relocation	1 day	Technical
Complaints	Specify nature of complaint	None	Fill-up complaint form Issue Job Order Appropriate Action	5 minutes	Customer Service
Promissory Note	Statement of Account	None	Payment of previous outstanding bill Sign Promissory Note	5 minutes	Customer Service
Change of Registered Account Number	Written Request	None	Fill-up Request Form	5 minutes	Customer Service